Terms & Conditions
Welcome to our website. Please read the following terms and conditions carefully. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of sale.
Website Disclaimer
The information contained on this website is for general information purposes only. The information is provided by Raw ChocoMama and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. Every effort is made to keep the website up and running smoothly. However, Raw ChocoMama takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
Post & Packing
We rely on third parties for all our deliveries and therefore are unable to guarantee delivery dates. Occasionally during busy periods there can be delays that are beyond our control but we will inform customers of any issues that we are aware of.
Delivery
Currently, we deliver to Portugal, Spain, France, Belgium, Germany, The Netherlands, Ireland and Austria. If an attempt to bypass the system is made and a delivery address outside of these areas is used Raw ChocoMama cannot be held responsible if the order is dispatched and lost in transit. Any resulting charges made by our delivery partners for processing the parcel must be paid for by the customer.
Orders within Portugal are limited to a maximum weight of 5kg. For all other areas the limit is 3kg. We reserve to right to cancel an order that exceeds these limits, or to require an additional shipping charge.
To ensure prompt delivery, please make sure you enter the correct address and postcode when placing your order, Raw ChocoMama cannot be held responsible for late or failed delivery if the address or postcode are entered incorrectly.
Packing sometimes takes place at weekends and on bank holidays, so you may receive a shipping notification for orders that have been packed, but will not be collected until the next working day.
We accept no liability if delivery is not made due to the recipient not being available or due to the recipient failing to contact their local courier depot within a reasonable time to arrange collection or re-delivery. We reserve the right to charge a fee for re-delivery of items that are returned to us for this reason. If a refund is preferred instead of re-delivery, then the original postage charge will not be refunded, only the cost of the goods.
If your parcel fails to arrive, please contact us as soon as possible, you can find details of how to do this on the contact us page of this website. If your order is lost in transit, we will either re-send your order or offer a full refund, including delivery charges.
Placing An Order
When placing your order, a phone number will be required. Please be assured that we will only contact you by phone if there is an issue with your order. It may also be supplied to the courier in case of any issues arising with the delivery.
Payment
We accept most major credit and debit cards, including Visa, Mastercard and America EXpress. When placing an order, please enter the registered billing address for your credit or debit card correctly to ensure a prompt service. If your billing address has both a house name and number, please ensure the number is also included in the first line of the address, as this will be required for the AVS check.
We use a secure payment gateway called Stripe which uses encrypted data to ensure your transactions are secure.
Pricing & Products
All prices quoted are in euros. We reserve the right to make changes to our prices and products at any time without giving notice. All products are subject to availability and may be withdrawn from sale at any time. We do our utmost to ensure we have high levels of stock, however if for any reason a product you have ordered is unavailable, we will notify you as soon as possible.
It is our policy to have a minimum shelf life of 2 months on all products, although most items will have a much longer best before. If you would like to know the best before of a specific item, please contact us and we will be happy to provide the information.
Cancellation
If for any reason you wish to cancel your order, you have the right to do so in writing up to and within 14 days of delivery in accordance with the distance selling directive. You can contact us using our contact form, or alternatively you can email us at shop@rawchocomama.com. The goods must be returned to us, in good condition and unopened, at the customer’s expense. We will refund the purchase price, including the original postage charge, once we have received the goods.
Returns
Every effort is made to ensure our products arrive in perfect condition, if however an item is damaged or faulty on arrival, please contact us immediately on receipt of the goods. Provided the product is returned to us within 30 days and is unopened and in its original packaging, we will either re-send the product or refund the purchase price.
If you are not entirely satisfied with a product for some reason other than it being damaged or faulty, please contact us immediately, stating your reason for the dissatisfaction. If there is a problem with the product, we will refund the purchase price or send a replacement, if however we deem the product to be in a perfect condition then we reserve the right to charge the full amount for the goods.
Please see our Returns policy for full details.
Privacy Policy
Please see our Privacy Policy page.
Copyright
This website and its content is copyright © Raw ChocoMama 2023 and subsequent. All rights reserved. You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.
