FAQ

Shipping

Currently, we deliver to Portugal, Spain, France, Belgium, Germany, The Netherlands, Ireland and Austria. Shipping charges vary by country.

Orders within Portugal are limited to a maximum weight of 5kg. For all other areas the limit is 3kg.

Payments

At our online shop, your trust and security are our top priorities. To ensure your transactions are smooth, secure, and efficient, we partner with Stripe, one of the most trusted payment processors globally.

What is Stripe?

Stripe is a world-renowned payment processing platform used by millions of businesses, from small startups to global brands like Amazon, Shopify, and Booking.com. It allows customers to pay quickly and securely with various payment methods, including credit and debit cards, Apple Pay, and Google Pay.

Why We Use Stripe

• Security at Its Core: Stripe is certified to the highest industry standards (PCI DSS Level 1), ensuring your payment information is encrypted and processed securely.
• No Sensitive Data Stored by Us: Your card details are never stored on our servers. Stripe processes payments directly through its encrypted systems, safeguarding your sensitive information.
• Fraud Protection: Stripe uses advanced fraud detection tools to identify and block suspicious activities, providing you with peace of mind during your transactions.
• Seamless Checkout: Payments are processed instantly, ensuring a smooth shopping experience without delays.

Trusted Worldwide

Stripe processes billions of euros in payments annually for businesses in over 120 countries. Its reliability and robust infrastructure make it the preferred choice for companies of all sizes.

By using Stripe, we are committed to providing you with a safe, reliable, and stress-free shopping experience.